General liability insurance is the cornerstone of nearly every business insurance program. It protects against claims for third-party bodily injury, property damage, and advertising injury. But what happens when general liability insurance isn’t enough for your business?
In today’s complex and interconnected business landscape, general liability insurance alone often leaves critical gaps in coverage. From technological threats to workplace disputes, certain scenarios demand additional layers of protection.
In this article review some of the reasons why general liability insurance isn’t always enough for your business, and why additional coverages like professional liability insurance, cyber liability insurance, crime insurance, and employment practices liability insurance (EPLI) are critical for properly protecting your business
Understanding the Limits of General Liability Insurance
To understand the limitations of general liability insurance, it’s important to know what it does and does not cover. At its core, General Liability Insurance protects your business against third-party claims involving bodily injury, property damage, and certain types of reputational harm.
For example, if a customer slips and falls on your premises, the policy can cover medical bills and legal costs. If you or an employee accidentally damage a client’s property—like a contractor breaking a window while on a job—this coverage can help pay for repairs. It can also cover personal and advertising injury, such as slander, libel, or copyright infringement related to your promotional materials.
While these protections are important, they only address a narrow slice of today’s risk landscape. For instance, general liability insurance won’t help if you make a professional mistake that causes your client financial harm.
Further, in today’s digital world, cyber incidents have become one of the most pressing threats for businesses of all sizes. Unfortunately, general liability won’t cover cyberattacks, data breaches, ransomware demands, or wire fraud losses.
Similarly, if you’re ever sued by an employee for discrimination, harassment, or wrongful termination, general liability won’t respond. And if your business is the victim of employee theft, forgery, or impersonation scams, those losses won’t be covered under your company’s general liability insurance policy either.
Ultimately, general liability insurance should be viewed as your first line of defense—a base layer of protection for your business that guards against physical and operational risks. However, for most modern businesses, this is not enough coverage on its own.
Protecting Your Business Beyond General Liability Insurance
When general liability insurance isn’t enough, it’s important to supplement your coverage with specialty insurance tailored for your unique business needs, including professional liability insurance, cyber liability insurance, crime insurance, and EPLI.
Professional Liability Insurance
If your business provides expert advice, specialized services, or technical expertise, you may already understand the importance of professional liability insurance (also known as errors and omissions insurance). Professional liability insurance is designed to protect your business from claims of negligence, errors, or omissions tied to your work.
Imagine if your consultant business inadvertently provides poor advice to a client, causing your client to experience a financial loss. Or, if your boutique graphic design service delivers a logo that a client claims doesn’t meet their expectations. These types of risks fall squarely outside the scope of general liability insurance.
Adding professional liability insurance coverage helps ensure you’re prepared for claims that arise directly from the services you provide.
Cyber Liability Insurance
Modern businesses, regardless of size, rely heavily on technology to operate. Whether you’re processing customer payments, storing sensitive data, or managing operations online, cyber threats such as ransomware, hacking, or phishing remain a constant danger.
This is where cyber liability insurance comes into play. Unlike general liability, which won’t cover digital harms, cyber liability insurance addresses the financial fallout from attacks on your digital infrastructure.
Cyber liability insurance can cover things like the costs of alerting customers about a data breach, regulatory fines associated with mishandling sensitive data, legal fees and settlements tied to compromised customer data, and ransom payments to regain control over stolen systems or data.
Crime Insurance
Financial crimes might not be your first concern as a business owner, but they happen more often than you might think. Workplace fraud, embezzlement, theft, and forgery can result in significant monetary losses that general liability insurance won’t cover.
This is where crime insurance steps in. It provides protection against intentional acts of dishonesty committed by employees or external parties targeting your business.
Examples of what crime insurance can cover include an employee forging checks or stealing cash from company accounts, a phishing attack diverting company funds to a fraudulent account, and inventory theft by employees or break-ins by outsiders.
For businesses handling significant assets, cash, or valuable inventory, crime insurance provides a critical layer of protection against financial harm.
Employment Practices Liability Insurance (EPLI)
Running a business often comes with the responsibility of managing employees. Unfortunately, disputes in the workplace are far too common, especially as laws and regulations around employment continue to evolve.
Employment practices liability insurance (EPLI) protects businesses against claims made by employees for issues such as wrongful termination, harassment, discrimination, or retaliation.
For example, if a former employee accuses your company of workplace harassment, general liability insurance won’t cover the substantial legal fees or damages associated with their claim.
Building A Robust Risk Management Plan
Ultimately, General Liability should be viewed as your first line of defense—a base layer of protection that guards against physical and operational risks. But for most modern businesses, it’s not enough on its own.
Here are some steps you can take to help ensure your company is fully equipped to handle the risks associated with doing business in today’s modern world:
Assess Your Risks
Identify the unique challenges specific to your industry. For example, tech firms should prioritize cyber liability insurance, while service-led businesses may benefit more from professional liability insurance.
Consult a Trusted Insurance Advisor
Speak with a specialized insurance broker to evaluate gaps in your current coverage. Specialty insurance agents and brokers, like BR Risk Group™ Specialty Insurance, that are experienced in various industries can help recommend the right combination of policies for your unique business needs.
Evaluate Ongoing Needs
Businesses continuously evolve. Make it a practice to reevaluate your insurance policies at least annually to ensure they still meet your company’s needs.
Stay Educated
Risks change and evolve over time. Be sure to familiarize yourself with emerging trends in insurance, like AI technology impacting cyber liability claims or updates in labor laws affecting EPLI.
For instance, if you run a garage, then you may need general liability insurance to protect against accidents that may occur at your premises. However, if you’re an attorney or a consultant, then professional liability insurance may make more sense, as your clients may sue you for negligence or lack of professional conduct.
Again, as a business owner, it’s important to understand all the risks that your business may face during its normal operations and choose the insurance policy or policies that offer the best protection.
The Bottom Line
General liability insurance is often the first policy a business secures. It provides foundational protection against common risks like third-party bodily injuries, property damage, and personal and advertising-related claims such as libel or slander. However, it’s extremely important to understand when general liability insurance isn’t enough protection for your business.
What it doesn’t cover are many of the most financially devastating threats facing modern businesses today—especially if your business provides professional services, like marketing or management consulting, accounting and bookkeeping services, and others. General Liability insurance won’t help protect you against claims of errors or omissions—that’s the domain of professional liability insurance.
Similarly, if a cyberattack leads to a data breach, stolen funds, or system downtime, general liability insurance offers no protection; you’ll need cyber liability Insurance to cover those costs to your business.
Likewise, employee-related claims such as wrongful termination, harassment, or discrimination aren’t covered under your company’s general liability insurance policy. These types of scenarios are instead addressed by EPLI coverage.
And if your business suffers a financial loss due to internal fraud, theft, or embezzlement, only a dedicated crime insurance policy can help you recover.
At BR Risk Group™ Specialty Insurance, we help business owners identify these blind spots before they become costly mistakes. By assessing how your business truly operates, we can recommend the right mix of coverages to fully protect what you’ve built.
Disclaimer: This content is for informational purposes only and should not be considered as legal or financial advice.